For TUI InfoTec GmbH in Hanover we are seeking with immediate effect a: Delivery Manager - Aviation IT

As a "Delivery Manager" within TUI you will manage delivery of a mix of Aviation IT projects and continuous development of existing systems after go-live within a BAU environment. The Aviation IT department is a new and quickly growing central function within TUI responsible for the delivery of IT projects across the Airlines.
Within the team you will be working with Domain Specialists (e.g. across Flight Operations, Airline Operations etc) and Specialist teams within Aviation, as well as working with other teams across the Company such as IT Service Delivery, IT Strategy & Architecture, Security, Business Improvement. You Will be part of the face of Aviation IT and work with key Stakeholders across the Business to ensure successful delivery.
  • Responsible for applications which includes owning the development, release and testing processes in collaboration with the other operational source markets
  • Manage suppliers and external partners to improve service quality
  • Work with the local airlines to review new requirements for the applications
  • Manage licensing and maintenance contracts in collaboration with SM&P
  • Act as an escalation point for specific local airline escalations
  • Develop roadmaps and on-going development of technology options and solutions
  • Build and manage relationship with key stakeholders that include service desk managers, development managers, 3rd party providers
  • Experience of working within a range of project methodologies would be an advantage
  • Preferably, experience in managing application support contracts both from a service and financial perspective, understanding maintenance contracts and licence models where possible
  • Stakeholder management skills
  • Experience in working in an international environment with multi-cultural teams
  • Ability to understand user requirements and proven experience of requirements documentation methods
  • Fluent in English (written and spoken) further languages would be an advantage
  • Self-motivated, pro-active and flexible
  • Resiliency, collaboration and a 'can do, will do' attitude
  • Excellent analytical and commercial reasoning skills
  • Enthusiastic champion of applications support, continual improvement and excellent customer service
We encourage people with disabilities to apply.