For TUI InfoTec GmbH in Hanover we are seeking with immediate effect a: Hotel Software Implementation & Training Agent (m/f/d)

  • Introduce and train hotel software applications in hotels (e.g. property management systems, point of sales systems, SPA systems)
  • Analyse and track errors and prioritise corrections and their implementation
  • Process user enquiries by telephone and e-mail / support function
  • Test new software versions
  • Setup and maintain interface translation tables and master data
  • Ensure implementation of defined software standards
  • Support the "Group IT Hotel System" team in day-to-day business
  • Elaborate detailed standard operating procedures
  • Completed studies/training in tourism with a focus on hotels or extensive practical experience in the hotel sector
  • Professional experience at the reception desk and in hotel reservations
  • Relevant professional experience in the area of software implementation and / or training courses
  • Administrative and operative knowledge of hotel specific software applications (Property Management Systems - Protel, Point of Sales Systems, SPA Systems)
  • Very good written and spoken German and English skills
  • Structured and organized way of working
  • Strong communication and assertiveness skills
  • High willingness to travel (worldwide)
We encourage people with disabilities to apply.