Professional
Full-time
Hanover

For TUI InfoTec GmbH we are seeking with immediate effect a: Junior Engagement & Service Manager (m/f/d)

The retail domain is responsible for the entire IT infrastructure of TUI travel agencies in Germany. As a Junior Engagement & Service Manager (m/f/d), you are the interface between service providers and customers and responsible for all customer concerns relating to IT. Your tasks also include the initiation of all further activities within your own organisation.

This is what you will be doing as a Junior Engagement & Service Manager (m/f/d):
  • Responsible for the relationship to and consulting of the retail organization as well as for provider management
  • Conduct customer satisfaction surveys, evaluate and derive measures, as well as regularly conduct review meetings to discuss service and quality reports
  • Customer, escalation and complaint management, including control internal processes and the providers involved
  • Support the product owner in the continuous further development of the respective products and IT services
  • Coordinate various activities within the agile methods and ITIL process
  • Independently create billing guidelines according to financial specifications and statistical analyses as well as provide key figures
  • Control external service providers and assure the service quality to be delivered
  • Negotiate with customers / partners / specialist departments and contract management
  • Academic degree preferably in Business Informatics, or a comparable qualification
  • Good knowledge of information and communication technologies and experience in the provision and management of IT services
  • Sound and comprehensive knowledge of agile methods and ITIL processes
  • Good English skills (spoken and written)
  • Strong customer and service orientation paired with a high level of fluency and assertiveness
  • Very high ability to work under pressure, even in time-critical situations, with pronounced ability to work in a team in an international working environment
We encourage people with disabilities to apply.