Full Time
Luton, GB, LU2 9TN

Solutions Architect (C4C) | Luton | TUI

At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.


We have embarked on an exciting, large scale digital transformation strategy and are looking for talented and dedicated people to join our Customer Experience and Engagement team, part of TUI’s international Digital Transformation team.


Customer Programme’s aim is to enable a single view of our customer and deliver an efficient and effective solution to manage customer queries and contacts across all of TUI touch points.  You are invited to join this strategic programme to drive the solution.


Over the last year, Programme has developed the SAP Cloud 4 Customer solution to best meet the needs of the TUI Group and functionality is live to take customer queries at holiday destinations.  The Programme is now focused to complete roll out the solution across all source markets. 


This is a great opportunity to join a team of high-quality, innovative and like-minded people, who are driving the development of Customer Experience Solutions to leapfrog TUIs Digital Customer Experience capabilities.


What you will be doing


As an experienced Solution Architect, you will drive the technical design and architecture authority for the programme and provide technical leadership during the development, build, test and deployment phases, assuring the solution adheres to the planned architecture and all functional and non-functional requirements are satisfied. You will also continuously look for opportunities to simplify and rationalise the platform technology stack.  


You will in collaboration with business and technical delivery leads analyse functional and non-functional business and technical requirements and be responsible for translating it into architectural blueprints that outline Customer Platform solutions to achieve business objectives. Within the role you will assess the long-term benefits and impact of proposals and perform solution options analysis. 


Furthermore, you will liaise with specialist architects, business leads, product owners and key suppliers and participate in associated programme and product delivery governance, steering boards and strategy forums, focusing on and contributing to the long-term business objectives and strategic targets for the Customer Programme. You are also expected to collaborate with Architects across TUI Digital Platforms on roadmap and integration alignment.


What we are looking for

  • In depth knowledge and experience in IaaS/PaaS implementations in a hybrid model (integration to on-premise systems)
  • Understanding of Data and Information Security core concepts, principles and best practices
  • In depth understanding of Enterprise Integration Patterns and best practices specially integration with SaaS
  • Experience of applying various integration patterns in a highly complex and heterogeneous environment including SOA, API and Microservices
  • Understanding / Experience in implementing MDM (Master Data Management) solutions / concepts
  • As a plus: Experience in Customer centric (CRM) / Customer 360 and Customer MDM projects
  • As a plus: Knowledge of SAP C4C CRM solutions in SaaS/PaaS architecture
  • A highly flexible, adaptable and resilient personality, with the ability to work in an international team environment
  • Excellent communication skills across all levels of the organisation and external 3rd parties / suppliers
  • Ability to translate and document complex architectural issues to non-technical staff within the business.
  • Demonstrated ability to provide technical leadership to a group of solution designers, engineers and developers
  • Demonstrated ability to be an effective collaborator to facilitate joint understanding of the outcomes of technology change and eliciting clear statements of requirements; be able to work with ambiguity and being able to solicit key information from project team members; demonstrate the ability to learn quickly and take on board a significant scale of technical and industry knowledge in a short period of time; and have consultative approach to work and able to give and receive constructive fact based criticism where necessary
  • Degree or equivalent in Computer Science or related disciplines

TUI and you

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange
  • Pension scheme, life assurance and options to buy shares

TUI is the UK’s largest tour operator, our key brands include TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 6 million customers each year.  We’re on a journey towards a more digital, connected and integrated future. But we haven’t arrived there yet.  We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives and it’s our unique colleagues that will shape the future of travel.

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com.