Full Time

Technical Delivery Lead

At TUI, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.


We have embarked on an exciting, large scale digital transformation programme and are looking for talented and dedicated people to join the Group Marketing Platform programme, part of TUI’s international Digital Transformation team.


This role will be responsible for running the Marketing Technology software development, testing and infrastructure teams within these programmes, working with the programme managers to deliver the new systems.


This a great opportunity to join a team of high-quality, innovative and like-minded people, who are driving the development of compelling cloud based solutions to leapfrog TUI's capabilities in the Marketing arena to enable us to successfully target omnichannel campaigns to the right customers at the right time.


What you will be doing


You will act as the technical delivery authority for our software engineering teams and provide technical leadership during the development, build, test and deployment phases, ensuring all engineering teams are working to best practice. You will also be with Solution Architects to guiding the TUI business on best practice technical implementation across our evolving Marketing Technology stack. As delivery manager you work closely with the project management to plan and adjust the resources and priorities in respect to the project plan.


You will have a strong background of managing and technical leading development and test teams with a blended mix of onshore, nearshore and offshore resources. You will be comfortable taking a best-practice approach to agile software delivery within an overall waterfall programme management framework. In particular, we are looking for a rare blend of core technical understanding across the full technology stack, coupled with the ability to manage very senior stakeholders around the world.


What we are looking for


  • Experience of end to end Marketing Technology & Big Data oriented projects - inception to go-live
  • Experience of key marketing technology solutions across CRM, Performance, Personalisation, Analytics
  • Experience of key front end development languages
  • Deep understanding and successful track record of technically helping delivering customer data focussed projects
  • Experience of delivering business intelligence capability, either as structured data warehouses or as KPI dashboards onto existing systems.
  • Proven experience as development and test manager for complex systems using multiple technologies and managing teams of 50+ people both on & offshore
  • Comfortable managing and technical leading remote teams of developers and testers around the world, each using different technology sets and concepts
  • Previous development experience building on the AWS serverless technology stack along with hands on use of the AWS APIs would be highly advantageous.
  • Background in agile development process with a desire to move to full devops
  • Retained sufficient coding skill to be able to build small proof of concept demonstrators as needed to guide technical staff
  • Able to promote best practice throughout all delivery teams and know instinctively when an existing practice is not helpful or carries unacceptable risk
  • Able to use planning tools such as Jira and Microsoft Project to ensure commitments made to overall milestones can be justified by current status of sprints and feature backlog in support to the project management.
  • Able to support QA managers in delivering best practice around automated functional testing, performance testing and penetration testing.


TUI and you

  • Competitive salary
  • Pension scheme, life assurance and options to buy shares
  • Generous holiday entitlement & holiday discounts
  • Forward thinking ways of working
  • TUI time off, purchase of additional holiday entitlement
  • Excellent rates with foreign exchange and discounts with retailers

TUI Group’s vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

TUI Group is the leading tourism business with over 70,000 employees internationally, across more than 100 countries. The Group umbrella consists of strong tour operators, 1,600 travel agencies and leading online portals, five airlines with more than 150 aircraft, over 380 hotels, twelve cruise liners and countless incoming agencies in all major holiday destinations around the globe.

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com